Explore how emotional intelligence helps us to understand ourselves and others, resolve conflict and build better relationships.
What is emotional intelligence, and why is it important? On this course, you’ll explore how emotional intelligence influences not only our relationships with others but also with ourselves. As well as exploring the origins of emotional intelligence, you’ll also learn about the key theorists who have attempted to define, develop and discuss this fascinating construct. You’ll be able to identify some of the central components of this vital soft skill, and how they can be applied in certain situations.
By the end of this course, you’ll also understand how emotional intelligence at work can be used. You’ll examine ways in which it’s measured, as well as how it can be applied in various organisational settings. These emotional intelligence examples can help give you context for how it is used in the workplace.
Who is this course for
This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings. It is suitable for those with a background in business, psychology or with relevant work experience and for those who wish to expand their existing emotional intelligence skills.
- The origins of emotional intelligence.
- The trait, ability and mixed models of emotional intelligence.
- How to measure emotional intelligence.
- Criticisms of emotional intelligence research.
- How emotional intelligence can be applied in organisational settings.
- Emotional intelligence interventions.
What will you learn
- Describe and define emotional intelligence and identify its components.
- Identify differences between trait, ability and mixed models of emotional intelligence.
- Apply the concept of emotional intelligence to a workplace setting.
- Demonstrate what makes emotional intelligence different from ‘traditional’ intelligence.
- Explain how emotional intelligence can be used to improve inter-personal relationships and guide self-development.
- Compare and contrast interventions designed to develop emotional intelligence in the workplace.
- Evaluate the strengths and limitations of emotional intelligence research.